PAST SPEAKERS
Sarina Pratley
Chief Customer & Services Officer
Waka Kotahi NZ Transport Agency
Prashant Bakshi
Chief Customer Officer
New Zealand Qualifications Authority
Sharron Botica
Chief Customer Officer
AIA
Ollie Farnsworth
Chief Commercial and Customer Officer
Tourism Holdings Limited
Amanda Singleton
Chief Customer Officer
Watercare Services
Perrin Rowland
General Manager Customer Experience and Design
Westpac
Jane Elley
Customer Segment Leader
Inland Revenue NZ
Wadim Schreiner
Head of Customer Insights and Customer First
Countdown
Alexandra Cunningham
Head of Experience Design
2Degrees
Dr Claudia Wyss
Director Customer and Community Services
Auckland Council
Lauri Solecki
Head of Guest Experience
Auckland Airport NZ
Marianne Cavanagh
Group Manager, Customer Experience
Whanganui District Council
Lisa Macnee
Head of Digital & Customer Engagement Centre
TSB Bank
Nic Johnson
Head of Customer Strategy & Experience
Southern Cross Health Society
Jon Andrews
General Manager Digital & Customer Experience
Auckland Council