AGENDA AT A GLANCE
DAY ONE | Wednesday, 23 October 2024
MASTERING OMNICHANNEL CX
International Keynote
Headline Sponsor
Keynote Panel
Networking Bingo
ACCELERATING CX INNOVATION
Breakout A: Integrating AI for Enhanced Personalisation
Breakout B: Leveraging Cloud Services for CX Agility
Breakout C: Improving CX with Predictive Analytics
Breakout D: Scaling Personalisation with Machine Learning
Breakout E: CX Metrics Redefined: Moving Beyond Traditional KPIs
Breakout F: Revolutionising CX with AR/VR
LEVERAGING DATA ANALYTICS TO DRIVE PERSONALISATION & PREDICTIVE CX STRATEGIES
Case Study
Sponsored Presentation
Panel Discussion
SPONSORED NETWORKING DRINKS
EXCLUSIVE VIP DINNER
ADAPTING CX STRATEGIES TO CHANGING CONSUMER BEHAVIOURS
International Case Study
Panel Discussion
DAY TWO | Thursday, 24 October 2024
AI-POWERED CX
International Keynote
Sponsored Presentation
Keynote Panel
DATA PRIVACY & TRUST
International Case Study
Sponsored Presentation
CUSTOMER ENGAGEMENT & RETENTION
Breakout A: Delivering Seamless CX Across Digital & Physical Channels
Breakout B: The Role of IoT in Creating Connected Experiences
Breakout C: Innovations in Customer Loyalty and Retention Programs
Breakout D: Managing Customer Interactions Across Social Platforms
Breakout E: Mastering Customer Retention in the Subscription Economy
Breakout F: Frictionless Commerce: Enhancing the Online Shopping Experience
DESIGN THINKING FOR CX INNOVATION
Interactive Mini Workshop
Afternoon Break
CULTIVATING A CUSTOMER-CENTRIC CULTURE
Keynote Panel