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Key Themes

The 2-day agenda will deep-dive into themes including:

  • Successfully integrating and utilising new technologies, including the latest in AI and digital tools into your customer experience strategies

  • Maintaining authenticity and ensuring your teams digital transformations enrich the customer journey, striking the balance between AI and the crucial human touch

  • Gleaning actionable insights from data to enhance and personalise the customer experience while ensuring its security

Why Attend?

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Build Future Proof CX Strategies: Measure and compare your CX practices against industry leaders and gain practical tools and insights

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Learn how ANZ delivers on both customer needs and business goals, and why bringing CX into the decision-making flow is critical to delivery

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Discover how Foodstuffs North Island increased productivity and reduced costs through simplification and introducing CX at every touch point

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Address customer concerns with, Zip Co, Placemakers and New Zealand Trade & Enterprise as they discuss utilising real-time data analytics to optimise experience across all touchpoints

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Engage in an interactive workshop to rethink measurement strategies and find out how Macquarie Bank redid their CX measurement framework

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