Key Themes
The 2-day agenda will deep-dive into themes including:
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Successfully integrating and utilising new technologies, including the latest in AI and digital tools into your customer experience strategies
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Maintaining authenticity and ensuring your teams digital transformations enrich the customer journey, striking the balance between AI and the crucial human touch
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Gleaning actionable insights from data to enhance and personalise the customer experience while ensuring its security
Why Attend?
Build Future Proof CX Strategies: Measure and compare your CX practices against industry leaders and gain practical tools and insights
Learn how ANZ delivers on both customer needs and business goals, and why bringing CX into the decision-making flow is critical to delivery
Discover how Foodstuffs North Island increased productivity and reduced costs through simplification and introducing CX at every touch point
Address customer concerns with, Zip Co, Placemakers and New Zealand Trade & Enterprise as they discuss utilising real-time data analytics to optimise experience across all touchpoints
Engage in an interactive workshop to rethink measurement strategies and find out how Macquarie Bank redid their CX measurement framework