• Harnessing data analytics optimises product and service offerings to meet evolving customer needs and preferences

• Utilising real-time data analytics to address customer concerns and optimise their experience across all touchpoints

• How brands can stand out by employing data analytics to deepen insights into customer behaviour

• Driving personalised experiences through customer journey analytics to identify and address pain points

Moderator: Bryan Ng, Chief Data & Analytics Officer, New Zealand Trade & Enterprise

Wendy Ballard, GM NZ, Zip Co

Wayne Armstrong, GM Transformation, Placemakers

McLeish Martin, General Manager - Customer, Immigration New Zealand, Ministry of Business, Innovation and Employment