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Tim Reed

Head of Data Science and Analytics

New Zealand Post

I’ve had the privilege to work 23 years in the Analytics sector. Starting off as a mere Technical Analyst back in the UK for a well-known Global Financial Institution. From there I migrated halfway round the world to New Zealand, where I continued to grow and develop across many different industries including Telecommunications, Insurance and Logistics.

Proving that the world of Analytics is truly transferable - an aspect that makes it continuously enjoyable. I’m proud of the teams that I've had the privilege to manage, see grow and witness the expansion of their responsibilities, skills and capabilities. Made even more so now that we enter a world where both Predictive and Generative AI can really enhance the analytical landscape.

SESSIONS

Day 2

10:00

Keynote Panel: AI-Powered Personalisation: Enhancing CX, Streamlining Operations, and Boosting Satisfaction

  • How to leverage AI technologies to personalise customer interactions, enhancing satisfaction and loyalty

  • How streamlining operations with AI integration improves efficiency and drives operational excellence across the CX journey

  • Using advanced technology to tailor unforgettable CX that feels unique to each individual

  • A time and a place for AI, don’t forget the need for human-to-human connection

Moderator: Liz Pinfold Reed, CX Specialist

Tim Reed, Head of Data Science and Analytics, New Zealand Post

Rakesh Prabhakar, General Manager, Zoho Australia & New Zealand

Manvi Madan, Manager Data & Insights, Port of Auckland

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