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Rhonda Rehman

GM, Member Services

Chartered Accountants Australia & New Zealand 

Rhonda has worked in and around contact centres for most of her career. Her role is General Manager Member Services for Chartered Accountants ANZ. Her current challenge is delivering, implementing, and operationalizing a World Class Member Experience strategy into her Trans-Tasman organization.

She has led small and large teams in several roles and in a variety of industries, including banking, insurance, Telcos, Not for Profit, and Government. She was privileged in 2016 to win the CCINZ Team Leader of the Year award.

What she loves about this industry is its constant evolution. Whether it's technology, management theories and styles, or innovation, these have improved how contact centres operate to deliver exceptional service to customers every single day.

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