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Rakesh Prabhakar

General Manager

Zoho Australia & New Zealand

Rakesh is the General Manager for Zoho Australia and New Zealand. Since 2020, Rakesh has been driving the growth and localisation endeavours for Zoho ANZ.

Before this, he was heading business analysis and solution delivery teams for Zoho One. Rakesh also has a decade of consulting experience in IT management.

SESSIONS

Day 2

10:00

Keynote Panel: AI-Powered Personalisation: Enhancing CX, Streamlining Operations, and Boosting Satisfaction

  • How to leverage AI technologies to personalise customer interactions, enhancing satisfaction and loyalty

  • How streamlining operations with AI integration improves efficiency and drives operational excellence across the CX journey

  • Using advanced technology to tailor unforgettable CX that feels unique to each individual

  • A time and a place for AI, don’t forget the need for human-to-human connection

Moderator: Liz Pinfold Reed, CX Specialist

Tracy Moore, Head of Customer Operations, Waka Kotahi, NZ Transport Agency

Tim Reed, Head of Data Science and Analytics, New Zealand Post

Rakesh Prabhakar, General Manager, Zoho Australia & New Zealand

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