Nicola Chrisp
Head of Customer Engagement
Toitū Te Whenua Land Information New Zealand
A systems thinker, designing and delivering services that delight - built with people, for people, Nic has spent over 20 years working with customers in the private, not-for-profit and public sectors.
A strong believer in the power of connection, it's Nic and her team's job to listen and understand customers, enabling those closest to the problem to take part in finding the solution, making it simple and easy for customers to transact with the New Zealand Government and ensuring customer touchpoint data feeds the insights engine that drives smart business decision-making.
Currently Head of Customer Engagement at Toitu Te Whenua - Land Information New Zealand, Nic is working alongside the business in its highly successful and well-recognised transformation of Landonline, ensuring it remains a world-class property system, that information about land in New Zealand continues to be trusted and becomes more available
SESSIONS
Day 1
2:30
Panel: Designing for Emotion: Creating Memorable and Meaningful Customer Experiences
Identifying key touchpoints and moments in the customer journey where emotional connections can be fostered
Storytelling Techniques: Crafting narratives that resonate with customers' emotions and values to enhance engagement
Incorporating prime cx elements to create immersive experiences that leave a lasting impact
Moderator: Cherise Chin, Head of Enterprise Design, Westpac
Jonathan Barnett, Head of Experience Design | Lending and NPS, ASB Bank
Nicola Chrisp, Head of Customer Engagement, Toitū Te Whenua Land Information New Zealand