Nick Ogilvy
CX Specialist
Zendesk
Nick is a New Zealand based CX Specialist, responsible for looking after Zendesk customers as they transform their digital customer and employee experiences. Nick's career has spanned 10+ years across New Zealand, Australia, and the UK: leveraging his early career learnings as an agent in a contact centre, he pivoted to the world of accounting and big data before landing at Zendesk. The combination of these experiences has left him with a unique perspective on all things CX, AI, and the New Zealand market's quirks!
SESSIONS
Day 2
11:45
Interactive Breakout Sessions
Breakout A: Transforming Customer Service: Our Contact Centre’s real-world Journey with Generative AI
Bond Grieve, Generative AI Engineer, One New Zealand
Breakout B: Bridging the Gap: Connecting CX and EX for a Seamless Total Experience
Erin Brown, CX Sales Specialist, Zoom
Breakout C: The New Role of the Human Agent after the AI Revolution
Lauren McCall, Senior CX Specialist, Zendesk
Nick Ogilvy, CX Specialist, Zendesk