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Melanie Disse

CX Specialist

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Melanie is an experienced CX (Customer Experience) and VoC (Voice of Customer) strategist with over a decade of experience in CX strategy, technology, and data-driven-intelligence. She has worked with top brands across a variety of industries and has led CX and VoC Transformations for both B2B and B2C. 

Melanie is the Founder & Principal Consultant at Melanie Disse Consulting. Her sweet spot is the intersection of CX strategy and data & technology to build CX excellence. 

As a CX Consultant & Tech Advisor, Melanie has a thorough understanding of the industry and market trends, and frequently shares her thought leadership via articles and speaking engagements.

SESSIONS

Day 1

10:00

Keynote Panel: Harnessing AI and Data Analytics for Enhanced Customer Experience

  • Exploring how AI and data analytics uncover patterns and satisfaction drivers to enhance customer experiences

  • Implementing Data-Driven strategies for analysing customer data and deriving actionable insights to drive CX improvements

  • Strategies to navigate evolving technology landscapes and shifting customer expectations

  • How to gather actionable data in an environment where access to rich customer data isn’t readily available at both local and global level


Moderator: Melanie Disse, CX Specialist

Juliet Jacka, Head of Data & Analytics, Z Energy NZ

Terry Meadow, Head of Digital, Placemakers

Loren Howson, Research and Insights Lead, Sport New Zealand

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