• Identifying key touchpoints and moments in the customer journey where emotional connections can be fostered

• Storytelling Techniques: Crafting narratives that resonate with customers' emotions and values to enhance engagement

• Incorporating prime cx elements to create immersive experiences that leave a lasting impact

Moderator: Ashleigh Whitmore, Creative AI Lead, Global Brand, JLL

Jonathan Barnett, Head of Experience Design | Lending and NPS, ASB Bank

Nicola Chrisp, Head of Customer Engagement, Toitū Te Whenua Land Information New Zealand

Meghan White, General Manager, Service Design and Implementation, Te Pou Ohumahi Mātauranga | Education Workforce