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Manvi Madan

Manager Data & Insights

Port of Auckland

SESSIONS

Day 2

10:00

Keynote Panel: AI-Powered Personalisation: Enhancing CX, Streamlining Operations, and Boosting Satisfaction

  • How to leverage AI technologies to personalise customer interactions, enhancing satisfaction and loyalty

  • How streamlining operations with AI integration improves efficiency and drives operational excellence across the CX journey

  • Using advanced technology to tailor unforgettable CX that feels unique to each individual

  • A time and a place for AI, don’t forget the need for human-to-human connection

Moderator: Liz Pinfold Reed, CX Specialist

Tim Reed, Head of Data Science and Analytics, New Zealand Post

Rakesh Prabhakar, General Manager, Zoho Australia & New Zealand

Manvi Madan, Manager Data & Insights, Port of Auckland

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