• Exploring how AI and data analytics uncover patterns and satisfaction drivers to enhance customer experiences

• Implementing Data-Driven strategies for analysing customer data and deriving actionable insights to drive CX improvements

• Strategies to navigate evolving technology landscapes and shifting customer expectations

• How to gather actionable data in an environment where access to rich customer data isn’t readily available at both local and global level

Moderator: Melanie Disse, CX Specialist

Juliet Jacka, Head of Data & Analytics, Z Energy NZ

Terry Meadow, Head of Digital, Placemakers

Loren Howson, Research and Insights Lead, Sport New Zealand