John Lee

Director of Customer Experience

Xero

John has been leading Xero's Customer Experience team for over a decade and has led a journey of growth, innovation and change over that time.

He's energised by the opportunity to deliver world class digital experiences through technology in complement to beautiful human support, while guiding a high performing team along the journey.

SESSIONS

Day 1

2:00

Presentation: Driving Self-Service to Elevate the Customer Experience

Delivering the right technology solutions that enhance the digital experience and drive efficiency
Complementing a content-led self-service model with beautiful human support
Flipping the model from reactive support to proactive customer engagement

John Lee, Director of Customer Experience, Xero