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Erin Brown

CX Sales Specialist

Zoom

I currently work with a company that I believe is at the forefront of cutting-edge technology that is helping to change how individuals think about and engage in the modern world. The way of the modern workforce has changed permanently. Customer and Employee Experience is becoming one of the main differentiators for businesses to consider when discussing future growth and success. My objective is to connect businesses to a platform that will increase employee engagement and customer experience, and build a total brand experience.

In my free time, you will find me chasing the great waves that Australia has to offer.

SESSIONS

Day 2

11:45

Interactive Breakout Sessions 

Breakout A: Transforming Customer Service: Our Contact Centre’s real-world Journey with Generative AI

  • Bond Grieve, Generative AI Engineer, One New Zealand


Breakout B: How to Optimise Agent and Customer Experience with Zoom's AI-Infused Platform   

  • Erin Brown, CX Sales Specialist, Zoom


Breakout C: The New Role of the Human Agent after the AI Revolution

  • Andrew Hill, Senior CX Specialist, Zendesk
    Lauren McCall, Senior CX Specialist, Zendesk

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