Bryan Ng
Chief Data & Analytics Officer
New Zealand Trade Enterprise
Dr. Bryan Ng is Chief Data & Analytics Officer at New Zealand Trade & Enterprise (NZTE) leading a team of analyst, architects, data engineers and data scientist. Bryan’s experience and track record in the technology, data & analytics space spans the government sector, media, construction and utilities.
Prior to NZTE, he led technology and data teams at Stuff and Panasonic in addition to research & consulting with Orange and McKinsey. Bryan is also Honorary researcher at Victoria University and was visiting professor to Kyoto University, Japan and National Chiao Tung University, Taiwan.
He has published over a hundred articles in prestigious venues and is extensively consulted in the technology, data & analytics industry within Australia and New Zealand.
SESSIONS
Day 2
2:00
Panel: Leveraging Data to Meet Evolving Customer Needs
Harnessing data analytics optimises product and service offerings to meet evolving customer needs and preferences
Utilising real-time data analytics to address customer concerns and optimise their experience across all touchpoints
How brands can stand out by employing data analytics to deepen insights into customer behaviour
Driving personalised experiences through customer journey analytics to identify and address pain points
Moderator: Bryan Ng, Chief Data & Analytics Officer, New Zealand Trade & Enterprise
Wendy Ballard, GM NZ, Zip Co
Wayne Armstrong, GM Transformation, Placemakers
McLeish Martin, General Manager - Customer, Immigration New Zealand, Ministry of Business, Innovation and Employment