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Bridget McNeill

Head of Customer Journeys & Experience

Sky New Zealand

With 25 years’ experience delivering transformational change Bridget has been at the forefront of digital innovation in the Media and Telco space.

Bridget has held several leadership positions at Sky and is currently Head of Customer Journeys & Experience, leading the enterprise’s customer experience programme, covering CX capability, business process management, customer journey mapping, robotics process automation, digital journeys as well as the voice of the customer programme.

She has served in senior positions for global entities including Qantas in Sydney, Universal Studios in London, and Liberty Global Europe in Amsterdam.

She has lived in Tāmaki Makaurau Auckland since 2017.

SESSIONS

Day 1

11:45

Interactive Breakout Sessions  

Breakout A: Leveraging Unsolicited Feedback to Drive CX Improvements

  • Melanie Disse, CX Specialist


Breakout B: Fostering a Culture of Collaboration to Improve the Customer Experience

  • Jin Wan, Client Experience Manager, Fisher Funds


Breakout C: How to Utilise Customer Buying Behaviour to Enable the Business

  • Bridget McNeill, Head of Customer Journeys & Experience, Sky New Zealand

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