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Ashleigh Whitmore

Creative AI Lead

Global Brand, JLL

Ashleigh is the Creative AI Lead for JLL, one of the world's leading commercial real estate companies. With over a decade of experience in art direction and design across the corporate sector, including healthcare, finance, and now property, she brings a wealth of creative knowledge to her role.

Ashleigh's current focus is on identifying and exploring innovative opportunities to leverage AI within JLL's design and marketing functions, applying her understanding of the creative process to this emerging technology.

SESSIONS

Day 1

2:30

Panel: Designing for Emotion: Creating Memorable and Meaningful Customer Experiences

  • Identifying key touchpoints and moments in the customer journey where emotional connections can be fostered

  • Storytelling Techniques: Crafting narratives that resonate with customers' emotions and values to enhance engagement

  • Incorporating prime cx elements to create immersive experiences that leave a lasting impact


Moderator: Ashleigh Whitmore, Creative AI Lead, Global Brand, JLL

Jonathan Barnett, Head of Experience Design | Lending and NPS, ASB Bank

Nicola Chrisp, Head of Customer Engagement, Toitū Te Whenua Land Information New Zealand

Meghan White, General Manager, Service Design and Implementation, Te Pou Ohumahi Mātauranga | Education Workforce

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