Today's CX leaders face a series of complex challenges, from integrating sophisticated digital technologies to delivering personalised customer experiences at scale amidst rising expectations. The shift towards digital-first customer interactions demands innovative strategies to engage and retain customers, all while ensuring seamless, omnichannel experiences and maintaining data privacy and security.

 

Building on our Future Contact Centre Summit success, we're launching the Future CX Summit in Tāmaki Makaurau / Auckland this October, co-locating both events. Bringing together CX leaders across the country, the Summit focuses on actionable strategies and cutting-edge technologies to enhance customer engagement and operational excellence.

 

Connect and collaborate with over 120 CX leaders actively seeking guidance, solutions, and strategies to enhance customer interactions through technology, navigate customer data privacy complexities, ensure consistent and personalised experiences across all channels, and maintain agile CX strategies that drive efficiency and innovation.