REDEFINING CX WITH NEXT-GEN SOLUTIONS

23-24 OCTOBER 2024
Tamaki Makaurau / Auckland

120+

CX Leaders

25+

Speakers

12+

Breakout Sessions

2

Co-located Summits

1

Showcase Area

In today’s ever growing competitive landscape, creating memorable and meaningful customer experiences is essential to success. The Future CX Summit Summit will bring together CX leaders to share best practices, learn about the latest trends and focus on actionable strategies to enhance customer engagement and operational excellence.

If the last few years have taught us anything, it’s that the future of CX heavily relies on truly understanding your customers’ expectations. Join leading experts to unpack the future of CX as the agenda delves into strategies to prepare for success going into 2025.

Come along to the Summit to forge meaningful connections with industry professionals and discover cutting-edge solutions to transform your CX strategies.

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Co-located with:

Discover the latest insights, best practices, and technologies to build a high-performing contact centre for customer and operational excellence.

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2024 Sponsors

Our Speakers

Cindy Chaimowitz

GM Wholesale & Customer Service

Foodstuffs North Island Limited

Prashant Bakshi

Chief Customer Officer

New Zealand Qualifications Authority

Aviram Vijh

Former Chief Design & Experience Officer

Macquarie Group

Moa Haar-Simmonds

GM - Service Operations

Mercury NZ

Bryan Ng

Chief Data & Analytics Officer

New Zealand Trade Enterprise

Anna Livesy

Head of Customer Experience

ANZ

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Summit Agenda

Check out what's on the agenda for 2024

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Why Attend?

Learn why the Future CX Summit should be circled on your calendar this October.

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Sponsorship

Learn more about sponsorship and exhibition opportunities at the future CX Summit.

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Future Contact Centre NZ

That’s right, 2 Summits under one roof! Check out what's happening at our co-located event.

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"The Aventedge Contact Centre Summit is a great way to ensure you are keeping up with the latest trends, as well as providing reassurance about the classic approaches that work well in our industry. Brilliant speakers, intriguing stats, great tech, and the human touch are all parts of this event. I left with a deep sense of connection to my contact centre whanau and a hunger to return to the office and do more things better! Absolutely inspiring on every level and well worth the time."

Customer Experience Manager, New Zealand Couriers Limited