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23-24 OCTOBER 2024
Tamaki Makaurau / Auckland


CX Leaders




Breakout Sessions


Senior Summit


 Showcase Area

Today's CX leaders face a series of complex challenges, from integrating sophisticated digital technologies to delivering personalised customer experiences at scale amidst rising expectations. The shift towards digital-first customer interactions demands innovative strategies to engage and retain customers, all while ensuring seamless, omnichannel experiences and maintaining data privacy and security.


Building on our Future Contact Centre Summit success, we're launching the Future CX Summit in Tāmaki Makaurau / Auckland this October, co-locating both events. Bringing together CX leaders across the country, the Summit focuses on actionable strategies and cutting-edge technologies to enhance customer engagement and operational excellence.


Connect and collaborate with over 120 CX leaders actively seeking guidance, solutions, and strategies to enhance customer interactions through technology, navigate customer data privacy complexities, ensure consistent and personalised experiences across all channels, and maintain agile CX strategies that drive efficiency and innovation.


Co-located with:

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Discover the latest insights, best practices, and technologies to build a high-performing contact centre for customer and operational excellence.

2024 Sponsors



Our Speakers

Delegate Challenges

How to measure and improve customer satisfaction in real-time to drive loyalty and retention

How to integrate AI and automation to enhance customer engagement and operational efficiency without losing the human touch

How to deliver seamless omnichannel experiences that meet modern consumer expectations

How to integrate innovative CX technologies without disrupting existing workflows

How to ensure personalisation at scale while safeguarding customer data privacy


ROI before, during and after the event

Whether your marketing priorities are to create awareness, capture demand or retain clients, there's a tailored sponsorship package designed to maximise ROI… including account-based targeting, digital promotion pre- and post-event, 1-2-1 engagement, bespoke networking, a showcase area, and speaking opportunities at the event.


With a dedicated in-house Client Success Team, we're focused on delivering value and maximising every sponsor's investment.

"The Aventedge Contact Centre Summit is a great way to ensure you are keeping up with the latest trends, as well as providing reassurance about the classic approaches that work well in our industry. Brilliant speakers, intriguing stats, great tech, and the human touch are all parts of this event. I left with a deep sense of connection to my contact centre whanau and a hunger to return to the office and do more things better! Absolutely inspiring on every level and well worth the time."

Customer Experience Manager, New Zealand Couriers Limited

Past Event Highlights
Aventedge Customer Contact Series


Past Event Series Sponsors Include...

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Hilton Auckland 
Address: 147 Quay Street, Auckland CBD, Auckland, 1010 
Conference: Aquamarine Room
Exhibition: Anchorage

Parking: All-day public parking is available at the Viaduct and Downtown Carparks, or via Wilson's Parking on Princes Wharf. Early bird and casual rates available. Limited Valet Parking is available at the Hotel subject to availability at $55.00 per vehicle per 24 hours. No parking is available on Princes Wharf when a cruise ship is docked. 

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